Your business does not stop at your website or at the marketplaces where you sell and not even the range of products you sell online is sufficient. First impressions of customers start on your website and end with the delivery of the goods they bought.The quality of your courier is as important as the quality of your products.
Customers know how to be really ruthless when they receive late products or worse when they get damaged. This means that the way you choose to deliver products is essential. Even more so if you sell in a marketplace that evaluates customer satisfaction using the Net Promoter Score and sets the standard satisfaction to 4.8 on a scale of 0 to 5. So explore the new possibilities now with parcel to USA.
Companies often underestimate the choice of courier and delivery service
When a company decides to collaborate with a particular courier, it must know that the activity of the courier immediately becomes an extension of their brand. As a result, any shortcomings on the part of the courier will have a negative impact on the image of the company and its reputation.
How to choose a courier is therefore a chapter of your activity in which you have to pay attention.
Is it the right price?
This does not always mean that the cheaper option is the best. You have to evaluate how important it is that the product is delivered safely, quickly, with certain costs. If the price is as low as possible, there could be a good reason for this. And somewhere, in the average of possible choices, there could be the best choice.
Are there any good reviews?
A company can say what it wants when you ask it, but you cannot hide it from reviews. Do some research and see what people have said about the company. Couriers are a regular topic on discussions.
For the International parcel delivery this is a very important part for you.
Is it flexible?
- If a courier really cares about becoming a partner in your business, he will try to understand your needs and give you the best solution.
- A good company will make every effort to meet the specific needs of its client.
- A company should look for a courier that shows a real interest in their goals and is therefore willing to customize a solution around those requirements. These companies tend to measure their success on the level of customer satisfaction, and will always give that extra something to meet their needs.
Is it international?
If you have a global customer base it makes sense to choose a courier that will cater for your needs abroad. Life is easier if you are dealing with great service.
Does it have a monitoring capacity?
You absolutely must keep track of where your packages are. And when the delivery is delayed, find out where they are and what happens. Your customers want to monitor their packages and you should act ahead of their requests for information.
Is it able to ensure that the package is delivered?
Delivering the goods when people are not at home is a huge problem and ends up being expensive. There are a number of ways in which this problem can be solved and one should see how the courier intends to proceed. Some couriers send a message to the customer to be sure of the presence, others ask for alternative delivery options, others still have collection points.